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If you feel that you may have difficulty repaying your mortgage, we’re here to help. You can call our Arrears Unit on 1800 435 763 or log on to www.ulsterbank.ie/managingdebt where you can leave your details with us and we’ll call you back at a time that’s convenient to you.
Mortgages
Supporting you through our phased withdrawal
Ulster Bank Review of Mortgage Accounts
Ulster Bank has identified a mortgage system-generated error which has impacted certain current and former customer mortgage accounts, discovered as part of its phased withdrawal from the Republic of Ireland.
The error had an impact on the amount of mortgage interest that accrued on the mortgage balance and, in some cases, affected the phasing of customer Normal Monthly Repayments (NMR). The error did not impact the total amount of capital to be repaid on the mortgage or the rate of interest charged.
Ulster Bank would like to sincerely apologise for this issue.
What is Ulster Banking doing to fix this issue?
Ulster Bank will make a payment to ensure no customer or former customer is out of pocket as a result of this issue. Customers will receive a letter explaining how their mortgage has been impacted and detailing the payment that will be made to them.
When will I know if I have been impacted by this issue?
We want to ensure that we do the right thing for our customers, so we are carrying out a comprehensive review of mortgages that may be impacted. This is being done on a phased basis and any impacted customers will receive a letter over the next several months explaining how mortgage accounts have been affected and detailing the payments to be made. There is no further action for you to take at this time.
Who do I contact for more information?
Ulster Bank is correcting this issue for current and former customers. Your letter will outline the issue and detail of the payment that will be made. If you have any further queries on this error, you can contact us by:
- Calling us on 0818 210 260 (or 00 353 1 709 2042 if calling from abroad). Calls are free of charge from anywhere in the Republic of Ireland (including mobiles). Lines are open from 9.00 a.m. – 5.00 p.m. Monday to Friday, excluding Bank Holidays. Calls are recorded for training and monitoring purposes; or
- Writing to us at Ulster Bank Ireland DAC, FAO: ALP, PO Box 5168, Ballyogan, Dublin 18.
Who do I contact for more information if my mortgage has transferred to another institution?
If your mortgage has transferred to another financial institution you should still contact us if you have any further queries. You can contact us by:
- Calling 0818 210 260 (or 00 353 1 709 2042 if calling from abroad). Calls are free of charge from anywhere in the Republic of Ireland (including mobiles). Lines are open from 9.00 a.m. – 5.00 p.m. Monday to Friday, excluding Bank Holidays. Calls are recorded for training and monitoring purposes; or
Writing to us at Ulster Bank Ireland DAC, FAO: ALP, PO Box 5168, Ballyogan, Dublin 18.
We Can Help With
- Requesting a mortgage statement . (You will need your mortgage account number, name and phone number.)
- Requesting a breakage fee . (You will need your mortgage account number, name and phone number.)
- Looking for your current mortgage rate options
- Requesting a Redemption Statement (You will need your mortgage account number, name and phone number.)
Complete our online form
Important Information about our Mortgages
You can read important information on our mortgages here.
Mortgages Transferred to Dilosk trading as ICS Mortgages
ICS Mortgages can help you with any queries you have about your Mortgage Loan and can be contacted using the following details:
Telephone : 0818 542 542 or 00353 818 542 542 if calling from abroad
Postal Address : PO Box 1077, Maynooth, Co. Kildare
Need additional support?
If you need support, are in financial difficulty or in a vulnerable situation, we are here to help you with your banking needs and queries.
Please call us on 0818210275 (00353 818210275 if calling from abroad.) Lines are open Monday- Friday 9am – 5pm).