Closing your account

Support with Credit Balance Reclaims

Balance Reclaims

If you had an account with Ulster Bank and we do not have your up-to-date contact details, we may have been unable to send you a cheque after your account was closed.

If you have been receiving closure correspondance from Ulster Bank, you do not need to take any action. If you have not heard from us and your account has been closed, you can find out how to reclaim your balance in the FAQs below.

I had funds in an Ulster Bank account that has been closed and I have not received the remaining balance. How do I get my money back?

You can reclaim any credit balances from your closed Ulster Bank account by completing a credit balance reclaim form.

Please call us on 0818 210 260 to request a form by post or email. ( Lines are open from 9am to 5pm Monday to Friday, excluding Bank Holidays.)

Alternatively, you can download the form below.

Balance Reclaim Form

When submitting the claim form, you will be required to provide certified photographic identification and address verification. You may need to provide supporting documentation depending on your circumstances, which we will advise you of.

Documents can be certified by the secure personalised link sent to your email address.

Documents submitted by post can be certified by a Solicitor, Accountant or Notary Public.

I am not able to reclaim my money back. Can someone else do this for me?

Yes, a third party may be able to reclaim your money on your behalf depending on your personal circumstances. A Balance Reclaim Form will need to be completed along with supporting documentation. We will advise what documents are needed to support the claim when you contact the Bank. All parties (You and your representatives) will be required to provide certified photographic identification and address verification.

Documents can be submitted through the secure personalised link sent to your email address.

What documentation do I need to provide to get my money back?

To progress your reclaim, you will be required to provide certified photographic identification and address verification. You need to provide these documents when submitting your reclaim form. In some circumstances, we may ask you for supporting documentation to support your balance claim, which we will advise you of.

Documents can be certified by the secure personalised link sent to your email address.

The following documents can be submitted for photographic identification through the personalised email link:

Current valid passport
Current valid ROI Photo Card Driving Licence – full or provisional
Current valid NI Photo Card Driving Licence – full or provisional
Current valid UK Photo Card Driving Licence – full or provisional
Current valid EU Photo Card Driving Licence – full or provisional

The following documents can be submitted for address verification through the personalised email link:

Utility bill / statement provided from a regulated utility provider (i.e. gas/electric)
Current valid ROI Photo Card Driving Licence – full or provisional
Current valid NI Photo Card Driving Licence – full or provisional
Current valid UK Photo Card Driving Licence – full or provisional
Current valid EU Photo Card Driving Licence – full or provisional
ROI / NI/ UK / EU Regulated Financial Institution Statement – Bank / Building Society / Mortgage / Credit Union Statement

Our telephony team will be able to advise what additional documentation you may need to provide depending on your circumstances.

How can I reclaim funds from a dormant account

You can find comprehensive information on Dormant Accounts including a claim form from page 8 of the BPFI Guide to Dormant Accounts.*

The Dormant Account Claim Form can be submitted by email to UlsterBankBalanceReclaims@ulsterbank.com or by post to Dormant Reclaims, Ulster Bank Ireland DAC, 11-16 Donegall Square East, Belfast, BT1 5UB.

Please contact our Telephony team on 0818 210 260 – 9am to 5pm Monday – Friday, excluding Bank Holidays, who can send you this form by post or email. Documents can be certified by the secure personalised link sent to your email address by our Telephony team.

*This link is included for guidance purposes. Ulster Bank is not responsible for the content of third-party websites.

How can I reclaim funds from a dormant account

You can find comprehensive information on Dormant Accounts including a claim form from page 8 of the BPFI Guide to Dormant Accounts.*

*This link is included for guidance purposes. Ulster Bank is not responsible for the content of third-party websites.

Looking for a bank statement of a closed account?

You can order a copy statement or a transaction history list on your personal account by calling our Customer Support Team on 0818 210 260 (00353 1804 7475 if calling from abroad).

Please note the following:

A closing account statement will automatically be generated and sent to your home address by post Or if registered via email within 7-10 working days after you close your account. If you have only recently closed your account you do not need to take any further action
The copy statement or transaction history list will be sent to the address we hold on record for you. If you need to check that we have the correct mailing address, please contact our Customer Support Team on 0818 210 260 to discuss.
There is no fee to request a copy statement or transaction history list after you close an account
The maximum period you can order a copy statement or transaction history list is 7 years. If you require a copy statement beyond this date range please contact our Customer Support Team on 0818 210 260 and have the following information to hand;
- Account Number and Sort Code
- Account type
- Customer Name(s) on account
- Statement Dates required
- Recorded Address on Bank account

Note: If you require duplicate statements on a business bank account please visit our Business Banking Support Hub for more information.