Contact Us

To contact our support teams, you can call us on the numbers below, or you can complete our Customer Request and Query form.

If you are submitting a query via our online form, please include your contact details, account details, and a detailed description of your request. We will endeavour to respond to your request or query as soon as possible

Lines are open Monday to Friday 9am - 5pm

For Credit Card queries or help with arrears, please contact us on the numbers below.

For help with a complaint, the Ulydien Trust Company LTD,  Subject Access Requests or safekeeping, please visit our dedicated pages below

The online form manages requests or queries relating to Current and Savings Accounts, Business Accounts, Personal Loans and Mortgages. If your query is about the Ulydien Trust Company LTD,  Credit Cards, Subject Access Requests (SARs) or a Complaint please refer to the contact methods in the FAQ above.

For the best experience and to ensure all fields display correctly,  we recommend you use Google Chrome or Microsoft Edge when completing the online form on an Android device.

A business may trade under a different business name. Check our list of common retailers.

If you are still not sure, submit your query through our online form. You will receive confirmation with a reference number, and a member of the team will investigate and respond accordingly.

Fraud is suspicious activity on your account that you didn't know about and didn't authorise.

Examples include:

• unauthorised use of your credit or debit card.
• someone accesses your account without you knowing (bank account takeover).
• identity theft - a fraudster uses your details to open accounts in your name.

A scam involves you making or authorising the payment yourself (commonly known as push-payment fraud). You're persuaded to buy a fake item, hand over your security code, or transfer a sum of money, not realising you're being conned by a criminal.

Examples include:

• instructions to transfer money to another account (e.g. a 'safe account').
• fake investment opportunities.
• requests for money from a scammer who has befriended you or struck up a romance online.
• 'too good to be true' deals that must be paid for by bank transfer.

It is important to note the following from our Terms and Conditions: 

On becoming aware of non-executed or incorrectly executed Transactions you must provide details of your claim no later than 13 months after the debit date. If we do not receive details of your claim within this time period, we are not obliged to consider your claim.