This option is available to residents of Republic of Ireland, UK, Europe, USA, Canada or Australia.

Once you submit an online reclaim, you will receive a welcome email detailing what supporting documentation is required to process your reclaim.

You will need to provide:

• Proof of identity
• Proof of address
• Destination bank account (where you want funds to be sent if your reclaim is successful) 
• PPSN

In some circumstances we may require additional documentation which we will make clear to you in this email.

If you have not received your welcome email check your junk/spam folder. If you have not heard from us after 2 working days of submitting your reclaim, please contact us on 0818 210 260 or +3531804 7475 if calling from abroad. Lines are open Monday to Friday 9am to 5pm daily (excluding Bank Holidays.)

Once we have confirmed everything is in order with your reclaim, you will receive a link via email and SMS requesting that you upload supporting documents.

This link will be from Mitek, our dedicated partner, who provide a secure way to upload and verify required documentation online. The documents required to complete your reclaim will be outlined clearly in the link.

If you have not received your Mitek link within 5 working days of, receiving your welcome email, please check your spam/junk folder first before contacting us to request a new one.

The Mitek link will only remain active for 7 days, after which it will expire. However, if you need more time you can click on the link again before the 7 days are up and this will extend the link for a further seven days.

The link can be extended up to a total of 28 days if you continue to click on it before it expires. Mitek will continue to send reminders via email and SMS to make sure you are aware of timelines.

If you have not successfully uploaded your documentation after 28 days, your reclaim will be cancelled and you will need to submit a new one.

Once we have received notification from Mitek that you have submitted your documents and they have been successfully validated we will start to review your reclaim.

If we need any additional information we will be in contact with you within 7 working days. If you don’t hear from us, we are processing your reclaim and no further information is required.

A reclaim can take up to a maximum of 25 days to process and for payment to be made.

If you choose to submit a postal reclaim to us, copies of required supporting documents will need to be certified by a relevant professional.  More information about certification can be found in the FAQ above.

The documents we will require are as follows:

Proof of Identity (one of the following)

• Copy of current valid Passport or
• Copy of current valid Driving Licence 

In circumstances where the original account or product name and the name held on the Proof of Identity document do not match, evidence in respect of name change is required, such as;

• Copy of Marriage/Civil Partnership Certificate or
• Copy of Name change order from Court or
• Copy of Deed Poll 

 Proof of Address (one of the following)

• Copy of current valid Driving Licence (if not used as Proof of Identity) or
• Copy or original copy*of utility bill/statement dated within the last six months from a regulated utility provider e.g., Gas/Electricity/Landline telephone or
• Copy or original copy*of Bank Account Statement dated within the last six months from a regulated Bank/Building Society/Credit Union (can include a Mortgage Statement and must be less than 12 months old) 

*please note original documents can not be returned. 

Proof of Destination Bank Account

Copy of Bank Account Statement confirming the Bank account you wish funds to be sent to where a reclaim is successful.

Note: The bank statement must have been issued within 6 months of receipt of a reclaim form, mobile banking app screen shot is not sufficient). The details (i.e. address) of the statement must match the documents you are providing for address verification purposes. This bank statement can also be sent to us for your address verification.

Proof of PPS Number

We require confirmation of your PPS Number, a copy of one of the following documents can be used to evidence this:

• Public Services Card or Social Services Card
• Drugs Payment Scheme Card
• Medical Card or GP Visit Card
• European Health Insurance Card
• Letters from the Department of Social Protection (e.g. Social Welfare payment slip)
• Letters from the Revenue (e.g.  PAYE Notice of Tax credits, Tax Assessment, etc)
• Temporary Payment Card

Proof of UK National Insurance Number

We require confirmation of your UK National Insurance Number, a copy of one of the following documents can be used to evidence this:

• P45 or P60.
• Letter from HM Revenue and Customs about tax or tax credit.
• Bank statements showing payments by direct debit for class-2 National Insurance contributions, or benefit payments received showing your National Insurance number on the statement, for example, Incapacity Benefit or State Pension.
• Payslips, salary statement or works pension statement (as long as it shows your National Insurance number).
• Letter that the Pension Service or Jobcentre Plus has sent to you (not handwritten).
• National Insurance number card (not handwritten).

Proof of other Foreign Tax ID Number

If you don’t have a PPS Number or UK National Insurance number, evidence of another tax identification number will be required.

Deceased Beneficiaries

Please continue to work with our dedicated Bereavement Services Team.  They are your first point of contact for any queries you may have.

We will require the following documentation to support a reclaim on behalf of a deceased beneficiary.  We will advise you of what is specifically required for your reclaim.

For more information visit our Bereavement Services website here which includes our Step by Step Bereavement Guide. 

• Certified copy of death certificate, interim death certificate or coroner’s certificate.
• Proof of PPSN or Tax number for the deceased beneficiary (documents listed above).
• Certified copy of Proof of Identity and Address for all Executor(s) or next of kin.
• For total Estate value less than €50k, Small Estates Indemnity Form signed by all Executor(s) or next of kin.
• For total Estate value greater than €50k Certified copy of Grant of Probate/Letters of Administration.

Proof of Ownership of Account

In certain situations, we may require one of the following documents in relation to your closed Ulster Bank Ireland DAC account/product:

• Copy of Bank Account or Product Statement or
• Copy of Ulster Bank Ireland DAC letter which notes Account or Product reference Number, Account or Product Name and Address or  
• Copy of physical passbook which notes Account Number, Account Name and Address or  
• Copy of a Deposit Receipt or 
• Copy of Debit/ATM Card or  
• Copy of a Cheque Book 
• Copy of original draft or indemnity form

You will need support from one of the following, to certify your original documentation, before you can submit a reclaim to us by post:

• Qualified solicitor / lawyer / barrister who must be registered with the Law Society or equivalent in your country of residence.
• Qualified accountant who must be registered with The Institute of Chartered Accountants (Ireland) or equivalent in your country of residence.
• Notary Public who must be registered with the Law Society or equivalent in your country of residence.

NOTE: the Solicitor, Accountant or Notary Public certifying the documents must be independent of the person, Trust or Legal Entity for which the certification is being provided.

The person you have certifying your documents will need to:

1. Take a photocopy of the original document(s). Only the original documents can be accepted as verification.
2. Photocopy each page of the documentation onto separate A4 pages.
3. Ensure all photocopies are legible and easy to read (they may need to increase the resolution size if required).
4. Each copy page must be stamped by officials brand or photocopied using Business Headed paper and then signed by the person completing this certification.
5. Each copy page needs to be:

i. Signed by the person completing the certification and include their name, position, certifiers registration number and regulatory body name.

ii. Dated with the date certification was completed.

iii. Notated with “original sighted and verified”.

Please note, certification of documents may incur a fee, for which the claimant must pay. This fee will not be reimbursed by the Ulydien Trust Company.