FOR RECLAIMS SUBMITTED ONLINE

Once you submit an online reclaim, we will send you a link to a secure request which will allow you to upload the required supporting documents. The documents required will be outlined in the link. This option is available to residents of Ireland, UK & Europe.

FOR POSTAL RECLAIMS SUBMITTED

If you choose to submit a postal reclaim to us, copies of required supporting documents will need to be certified by a relevant professional. More information about ‘Certification’ is below.

The documents we will require are as follows:

Proof of Identity (one of the following)

• Copy of current valid Passport or
• Copy of current valid Driving Licence 

In circumstances where the original account or product name and the name held on the Proof of Identity document do not match, evidence in respect of name change is required, such as;

• Copy of Marriage/Civil Partnership Certificate or
• Copy of Name change order from Court or
• Copy of Deed Poll 

Proof of Address (one of the following)

• Copy of current valid Driving Licence (if not used as Proof of Identity) or
• Copy or original copy*of utility bill/statement dated within the last six months from a regulated utility provider e.g., Gas/Electricity/Landline telephone or
• Copy or original copy*of Bank Account Statement dated within the last six months from a regulated Bank/Building Society/Credit Union (can include a Mortgage Statement and must be less than 12 months old) 

*please note original documents can not be returned. 

Proof of Destination Bank Account

Copy of Bank Account Statement confirming the Bank account you wish funds to be sent to where a reclaim is successful.

Note: The bank statement must have been issued within 6 months of receipt of a reclaim form, mobile banking app screen shot is not sufficient). The details (i.e. address) of the statement must match the documents you are providing for address verification purposes. This bank statement can also be sent to us for your address verification.

Proof of PPS Number

We require confirmation of your PPS Number and a copy of one of the following documents can be used to evidence this:

• Public Services Card or Social Services Card
• Drugs Payment Scheme Card
• Medical Card or GP Visit Card
• European Health Insurance Card
• Letters from the Department of Social Protection (e.g. Social Welfare payment slip)
• Letters from the Revenue (e.g.  PAYE Notice of Tax credits, Tax Assessment, etc)
• Temporary Payment Card

Proof of Foreign Tax ID Number

If you are a non-Irish resident and / or do not have a PPS number, evidence of another tax identification number will be required.

Deceased Beneficiaries

Please continue to work with our dedicated Bereavement Services Team.  They are your first point of contact for any queries you may have.

We will require the following documentation to support a reclaim on behalf of a deceased beneficiary.  We will advise you of what is specifically required for your reclaim.

For more information visit our Bereavement Services website here which includes our Step by Step Bereavement Guide. 

• Certified copy of death certificate, interim death certificate or coroner’s certificate.
• Proof of PPSN or Tax number for the deceased beneficiary (documents listed above).
• Certified copy of Proof of Identity and Address for all Executor(s) or next of kin.
• For total Estate value less than €50k, Small Estates Indemnity Form signed by all Executor(s) or next of kin.
• For total Estate value greater than €50k Certified copy of Grant of Probate/Letters of Administration.

Proof of Ownership of Account

In certain situations, we may require one of the following documents in relation to your closed Ulster Bank Ireland DAC account/product:

• Copy of Bank Account or Product Statement or
• Copy of Ulster Bank Ireland DAC letter which notes Account or Product reference Number, Account or Product Name and Address or  
• Copy of physical passbook which notes Account Number, Account Name and Address or  
• Copy of a Deposit Receipt or 
• Copy of Debit/ATM Card or  
• Copy of a Cheque Book 

Please continue to work with our dedicated Bereavement Services Team.  They are your first point of contact for any queries you may have.  You can write to the Bereavement Services team at; Ulster Bank Bereavement Services Team, Ulster Bank Ireland DAC, Donegall Square East, Belfast, BT1 5UB.  Please note, additional information may be required to support your reclaim. We will advise you what else may be required.

For more information visit our Bereavement Services website here which includes our Step by Step Bereavement Guide.  

If you are the next of Kin, the Executor or the representative for the Estate, you can submit a reclaim form to us.  Supporting documentation will be required such as copy of death cert. We will advise you what specifically is required once we receive a reclaim request.

For anyone looking to reclaim on behalf of a beneficiary who is now deceased the next of kin, the Executor or the representative of the Estate can commence the Trust reclaim process.

Please also refer to the above FAQ in relation to corresponding with the Bereavement Services Team.

For more information visit our Bereavement Services website here which includes our Step by Step Bereavement Guide.  

Yes, a third party may be able to reclaim your funds on your behalf. A Third party can reclaim where they have authority to act on your behalf, such as:

• Power of Attorney or
• Ward of Court or
• an arrangement made under the Assisted Decision-Making Act 2015 depending on your personal circumstances. A reclaim form will need to be completed and supporting documentation provided.

All parties (You and your representatives) will be required to provide certified photographic identification and address verification.

You will need support from one of the following, to certify your original documentation, before you can submit a reclaim to us by post:

• Qualified solicitor / lawyer / barrister who must be registered with the Law Society or equivalent in your country of residence.
• Qualified accountant who must be registered with The Institute of Chartered Accountants (Ireland) or equivalent in your country of residence.
• Notary Public who must be registered with the Law Society or equivalent in your country of residence.

NOTE: the Solicitor, Accountant or Notary Public certifying the documents must be independent of the person, Trust or Legal Entity for which the certification is being provided.

The person you have certifying your documents will need to:

1. Take a photocopy of the original document(s). Only the original documents can be accepted as verification.
2. Photocopy each page of the documentation onto separate A4 pages.
3. Ensure all photocopies are legible and easy to read (they may need to increase the resolution size if required).
4. Each copy page must be stamped by officials brand or photocopied using Business Headed paper and then signed by the person completing this certification.
5. Each copy page needs to be:

i. Signed by the person completing the certification and include their name, position, certifiers registration number and regulatory body name.

ii. Dated with the date certification was completed.

iii. Notated with “original sighted and verified”.

Please note, certification of documents may incur a fee, for which the claimant must pay. This fee will not be reimbursed by the Ulydien Trust Company.

In order to process your reclaim, you will be required to provide information and documentation confirming your tax details. This includes confirmation if you are a US Citizen and/or a tax resident outside of Ireland. This information will be shared with Irish Revenue and our banking partner AIB. This is required under the Foreign Account Tax Compliance Act (FATCA) and the Common Reporting Standard (CRS), as incorporated into Irish Law.

A parent or guardian should support a minor throughout the reclaim process, please note funds will only be paid to an account in the name of the minor.

Once funds are Transferred to the Trust you will be unable to request a donation of these funds to charity, due to Trust regulations. If you wish to donate to charity, you will need to claim the funds first and donate separately.

As part of Ulster Bank’s withdrawal from the Irish market, the bank issued letters to the registered address of the business as per our records. As the funds from this closed UBIDAC business account remained unclaimed they migrated to the Ulydien Trust Company and are available for reclaim. The Trust is required by regulation to issue a notice letter to both the business and all named beneficial owners associated with the business as per our records.

Encourage the existing beneficial owners of the business to commence a reclaim. During that reclaim process we are required to validate all current beneficial owners and at this time we can update our records to remove you as beneficial owner.